Where does your company file its most business-critical knowledge? And, what form does that knowledge take, exactly? Is it:
- A system listing contact information for your customers? Good information, but what about the knowledge of how best to work with those customers?
- Binders holding policies, procedures, and process documentation? Also good information, but what about the knowledge around their application under unusual circumstances (which is pretty much all the time)?
- A shared folder with 18 different proposal templates? Useful information again, but what about the experience to know which three of those proposals have the best chance of success (and why)?
In reality, most business-critical knowledge is filed in people. Yet capturing and leveraging knowledge and experience challenges many businesses and organizations, regardless of their size. When key people leave—to retire, to take advantage of better offers, to relocate—getting a handle on that knowledge takes on some urgency.
Leverage
When leveraged, years of investment in knowledge assets have the potential to build your future. In supporting that potential, Duly Knowted leverages conversations, timing and documentation.
- Duly Knowted conversations draw out the best of what departing experts can offer.
- Timing. Duly Knowted takes advantage of the unique perspective that comes to people as they prepare to leave.
- Documentation and work product. Asking, “What have you done and where is it?” becomes, “What is it about what you’ve accomplished will make a difference to this business going forward?”
Duly Knowted minimizes wheel reinvention, and repairs or locates cracks that can swallow good information and disrupt networks. The time needed for replacement talent to reach full productivity can be greatly reduced.
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Very likely, there’s someone in your business unit or company planning to retire or contemplating a career change whose savvy has not been well captured. When this person comes to mind, let’s talk!
