My long time friend Scott sent a response to last week’s post question. A minister, Scott’s been deep in the people business for some time. Scott also has experience in the private sector—his head works beautifully in both. Part of his comment:
“…going through the process of leaving their best wisdom…(helps) the employee feel vital, feeding into the individual’s sense of esteem and self worth.”
Scott’s comment reminds us that however the capturing is accomplished or whatever tools are used, it’s a two-party, two-way process. There’s the capturer and the capturee. The capture process marks a turning point in their relationship. Some weeks or months ahead of the capturee’s departure, both parties’ needs change. The company (the capturer) needs information, contacts, best personal practices, project notes and who knows what else they don’t even realize will prove important the Monday morning after the capturee leaves.
The capturee holds all of that information but needs other things: acknowledgement, appreciation and respect. Those things are the key to the whole process. They are THE tool. I’ve never been clear on why–not all–but so many companies intentionally or unintentionally withhold this at the very time it means the most.
QUESTION: Why do you think this happens?